Shipping Policy

Updated on 16/09/2026

At Burgertoys, we aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

This Shipping Policy should be read together with our Refund and Return Policy and Terms of Service.

1. Order Processing Times

1.1

Orders are generally processed within 1 to 2 business days after they are placed, excluding weekends and public holidays.

During busy periods, promotional events, product launches, or other high-demand periods, processing may take longer than usual.

1.2

Once your order has been shipped, we will provide tracking information where tracking is available.

If you have not received your shipping confirmation or tracking information after the expected processing period, please check your spam, junk, or promotions folder before contacting us.

You can contact us at:

Email: teamburger@burgertoys.in
Phone: +91 7600612114

2. Shipping Locations

Burgertoys primarily serves customers in India.

Shipping availability and delivery options may vary depending on the destination entered during checkout.

If your location is not available at checkout or you have questions about delivery to your area, please contact us before placing your order.

Burgertoys
Gaurav Path Road
Pal Gam, Surat
Gujarat 394510
India

3. Estimated Delivery Times

Delivery times depend on your location, courier service, order processing time, and other circumstances.

The following are general estimates and are not guaranteed delivery dates.

Estimated Delivery

Location Estimated Delivery Time
India 3–7 business days
Remote or extended delivery areas 5–10 business days

Delivery estimates may vary depending on the courier, destination, weather, holidays, and other circumstances beyond our reasonable control.

4. Shipping Charges

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Delivery location
  • Order size or weight
  • Shipping method
  • Promotional offers
  • Courier availability

Where free shipping is offered, the applicable conditions will be displayed on the website or during checkout.

5. Tracking Your Order

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time for the courier's tracking system to update after dispatch.

Tracking information may take some time to become active after a shipment leaves our facility.

If your tracking information has not updated for an extended period, please contact us at teamburger@burgertoys.in with your order number.

6. Delivery Delays

While we aim to deliver orders within the estimated delivery period, delays can sometimes occur.

Delays may be caused by circumstances including:

  • Courier delays
  • Severe weather
  • Public holidays
  • High order volumes
  • Incorrect or incomplete shipping information
  • Remote delivery locations
  • Transportation disruptions
  • Events outside our reasonable control

Delivery estimates are provided for guidance and do not constitute guaranteed delivery dates.

If your order is delayed, our support team will assist you in checking the shipment status with the relevant courier where possible.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Name
  • House or building number
  • Street or road
  • Area
  • City
  • State
  • PIN code
  • Phone number

If you enter an incorrect or incomplete address, please contact us immediately at teamburger@burgertoys.in.

We will do our best to update the address if the order has not yet been shipped.

Once an order has been dispatched, changing the delivery address may not be possible.

8. Delivery Attempts

Our shipping partners will attempt to deliver your order to the address provided during checkout.

If the recipient is unavailable, the courier may make another delivery attempt or provide instructions for arranging another delivery or collection.

Customers should ensure that the delivery address is accessible and that someone is available to receive the package where required.

9. Delivered but Not Received

If your tracking information shows that your package has been delivered but you cannot locate it:

  1. Check around your delivery address.
  2. Check with family members, neighbours, building reception, or security where applicable.
  3. Check whether the courier left the package in a safe location.
  4. Contact the courier using the available tracking information.
  5. Contact Burgertoys if you are still unable to locate the package.

We will review the situation and, where possible, assist you in contacting or investigating the shipment with the courier.

10. Lost Packages

If a shipment appears to be lost in transit or tracking has stopped updating for an extended period, please contact us.

We will review the shipment status and work with the courier where possible.

Where a package is confirmed as lost before delivery, Burgertoys will determine the appropriate resolution in accordance with our policies and applicable law, which may include a replacement or refund.

11. Incorrect or Incomplete Address

If an order cannot be delivered because the shipping address provided by the customer is incorrect or incomplete, the courier may return the package or hold it for further instructions.

Please contact us as soon as you become aware of an address problem.

If a package is returned because of incorrect information provided by the customer, additional shipping charges may apply for reshipment where permitted by applicable law.

12. Customs and Import Duties

For orders delivered within India, applicable taxes, duties, or other charges may apply depending on the order and applicable regulations.

If international shipping is offered for your location, customs duties, import taxes, clearance charges, or other government fees may apply.

Any such charges are determined by the relevant authorities and may be the customer's responsibility unless otherwise stated during checkout.

Customs procedures may also cause additional delivery delays.

13. Order Cancellation and Modification

Orders may be cancelled or modified before they are shipped, where possible.

If you need to cancel an order or change your shipping address, contact us as soon as possible at:

Email: teamburger@burgertoys.in
Phone: +91 7600612114

Once an order has been processed or shipped, cancellation or modification may no longer be possible.

If an order has already been shipped, you may need to follow our applicable return or refund process.

14. Missing Items

If an item is missing from your order, please contact us as soon as possible.

Please provide:

  • Your order number
  • A description of the missing item
  • Photos of the package and its contents, where possible

Our team will review the issue and arrange an appropriate solution where applicable.

15. Incorrect Items Received

If you receive an item that is different from what you ordered, please contact us at teamburger@burgertoys.in.

Please provide your order number and photographs of the item received.

After reviewing the issue, we will work with you to arrange the appropriate resolution.

16. Damaged or Defective Items

If your Burgertoys order arrives damaged or defective, please contact us as soon as possible.

Please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging
  • A brief description of the issue

Our team will review the information and determine the appropriate solution, which may include replacement parts, replacement of the product, refund, or another suitable resolution in accordance with our policies and applicable law.

17. Missing Pieces

If your Burgertoys set arrives with missing pieces, please contact our support team.

Send us your:

Order number:
Product name:
Details of the missing pieces:
Photos, where applicable:

We will review your request and help provide an appropriate solution.

18. Delivery Restrictions

Some locations may not be serviceable by our available courier partners.

If your address cannot be serviced, we may contact you to request an alternative delivery address or provide information about available delivery options.

If an order cannot be delivered because the destination is outside our serviceable area, we will work with you to determine the appropriate next step.

19. Contact Us

If you have any questions about this Shipping Policy, your order, delivery status, or shipping options, please contact Burgertoys.

Burgertoys

Address:
Gaurav Path Road
Pal Gam, Surat
Gujarat 394510
India

Email:
teamburger@burgertoys.in

Phone:
+91 7600612114

We aim to respond to customer enquiries as promptly as possible.

20. Changes to This Shipping Policy

Burgertoys reserves the right to update or modify this Shipping Policy from time to time.

Any changes will be posted on this page with an updated "Updated on" date.

We recommend reviewing this Shipping Policy periodically to stay informed about our current shipping practices.