FAQ's
Here are the most common questions about Burgertoys sets, shipping, returns, orders, and more. If you need further help, feel free to contact our support team — we're here to help.
Shipping & Returns
Wondering how long shipping takes or how returns work? Here’s everything you need to know before and after your Burgertoys set arrives.
How long does shipping take?
Orders usually ship within 24–48 hours. Delivery times generally range from 3 to 7 business days depending on your location and courier service.
Do you ship internationally?
Currently, Burgertoys primarily serves customers in India. If you have a question about delivery to a specific location, please contact our support team at teamburger@burgertoys.in
Can I track my order?
Absolutely. Once your order has been shipped, you'll receive tracking information so you can follow your package and check its delivery status.
What's your return policy?
We offer a 30-day return or exchange policy for eligible products. If you're not satisfied with your order or there is an issue with your product, please contact our support team as soon as possible. Items should generally be returned in their original condition and packaging. Please contact us before sending any item back so we can guide you through the return process.
What if my set arrives damaged or missing pieces?
We're here to help. If your Burgertoys set arrives damaged or has missing pieces, please contact us at teamburger@burgertoys.in with your order details and, where possible, photos of the issue. Our support team will review the problem and help arrange a suitable solution
Orders
Questions about your order? From payment to tracking, we've got you covered right here.
Can I cancel or modify my order?
If your order hasn't been shipped yet, you may be able to cancel or modify it. Contact us as soon as possible at teamburger@burgertoys.in with your order number. Once an order has shipped, changes or cancellations may no longer be possible.
I entered the wrong shipping address. What can I do?
Contact us immediately at teamburger@burgertoys.in. If your order hasn't been shipped, we'll do our best to update the shipping address before dispatch.
My tracking says "delivered" but I haven't received anything.
First, check around your delivery address and with neighbors or other household members. You can also contact the courier for additional delivery information. If you still can't locate your package, contact Burgertoys and we'll help you investigate the issue.
I didn't receive a confirmation email. Did my order go through?
Please check your spam, junk, or promotions folder first. If you still can't find your confirmation email, contact us at teamburger@burgertoys.in
Products
Curious about Burgertoys sets? Find answers about compatibility, instructions, age recommendations, and more.
Are Burgertoys sets compatible with other bricks?
Our sets are designed to provide an enjoyable building experience. Compatibility can vary depending on the specific product and brick system, so please check the individual product description for compatibility information.
Do the sets come with instructions?
Yes. Burgertoys sets include building instructions where specified on the individual product page. Please check the product listing for the exact contents included with your chosen set.
What ages are Burgertoys sets suitable for?
Age recommendations vary by product because different sets can have different levels of complexity and small parts. Please check the age recommendation shown on the individual product page before purchasing.